Q- In how many days can I return the product? What are the conditions?
A- We have a 7 day free return/exchange policy from the date of delivery. You should keep the item in original packaging and not use it if you do not like. Any used products will not be taken back.
Q- How do I return a product? What is the process?
A- You can mail us at [email protected] our returns team will help you with the procedure to get the items back to us. Once we receive the package we will email you the full store credit voucher to purchase any other product from the website. It takes 5-7 business days to complete the process of refund. Also, the exchange will be done only once. After that no exchange or return can be done.
Q- Is Shipping charge returned?
A- Shipping charge in any case is non-refundable.
Q- Can I get cash refund for my order ?
A- No. we issue store credit which can be used for any future purchases. Cash refund is only given if the product received is damaged.
Q- What happens if the item goes out of stock or there is bad Inventory?
A- If the item is out of stock when you try to order then the website will not let you know. In some cases of error there is wrong order place and you will be informed as soon as possible if the item is out of stock.
Q- Can I cancel the order after I order?
A- Yes you can cancel the order within 24 hours of your order. We normally ship in stock items the same day. Hence, please inform as soon as possible. If the item is shipped we will not be able to process the cancellation request.
Q- Can I change the shipping address of my order?
A- Yes you can. Please inform us within 5 hours in such cases. You can mail us at [email protected]
Q- Do you provide warranty/guarantee for mechandise?
A- All our products are authentic and sourced directly from the vendors. In case you received a damaged product we will give full refund. There is no extra warranty associated with the products. If there is any it will be mentioned on the product page.
Q- Do you return and exchange the sale items?
A- We do not exchange / refund sale items.
Q- What is unstitched product ?
A- If the product type specified in the description is “unstitched” and it’s a patiala suit or any other suit then it will be a dress material. You will have to get the product stitched according to your size locally.
Q- What is a semi-stitched product ?
A- If the product type specified in the description is “semi-stitched” then you will have to get minimal stitching done as most of the work will be pre-stitched. You will just have to get the basic altering and stitching done according to your size locally.
Q- What is Leon / Crepe material ?
A- Leon / Crepe is a high quality mixed synthetic fabric. The fabric is soft and doesn’t loose color and luster easily on wash.
Q- What is the return policy ?
A- You can return the product anytime within 7 days after the product is delivered to you.
Q- How do I return the product ?
A- To return the product you can email us at [email protected] with your order number, product that you want to return and the reason for return or call us to raise a return request. We will arrange for a pickup from our courier partners. In case the pickup service is not possible or delayed due to high volume, we will request you to send the product yourself and we will reimburse you for the courier charges.
Q- When will I get my refund / store-credit / exchange product?
A- Once the pickup is done it takes 5-7 days for the product to reach our warehouse. After arrival it takes our team 24-48 hours to process your cash refund / store-credit / exchange product.